Sorry your experience was not a happy one, we do have a customer feedback card which we leave on the tables and to date we have had some wonderful comments, we are trying to make tea have a bigger presence on the high st, which can’t be a bad thing, yes we will get a few things wrong but we do learn from them, I have shown your blog to the members of staff, but please don’t let this stop you coming back in the next time you are in the city.

Thanks so much for stopping by and offering your opinion. It is interesting to read how different people can have different experiences and expectations of a place!

I wonder if, perhaps, these posts speak to a call for consistency in service: If the waiter who always tells folks how to use the infuser had been serving Caroline and her family during their visit, maybe their experience/review would have been very different.

In any case, thanks again for visiting and commenting! Very much appreciated.

1 – location. Centre of town = common ground = easy for everyone to get there!
2 – Service. the vast majority of the staff do know their teas (if they don’t, I’d suggest that they might be on the food side of things), and are very happy to discuss the matter of which tea to choose. They’re all friendly and approachable, and serve with banter and a smile. One chap indeed always tells us how to use the infusers… just the way he is!
3 – Joanne. The lady herself, whom I have met (purely because we’re regulars) comes in and makes a point of chatting to customers: she is an incredibly cheery and friendly member of society! When, for instance, we told her that we were tempted to open a rival shop, Teeheehee, she replied with a big smile and disappointed us with news that there is already such a place! I also don’t understand how you could say that the bench doesn’t have enough space for a tray! It has space for quite a few.
4 – Decor. Bright, cheery, but not garish. I myself was put off by the look of it from the outside, but fell in love when I first went in.
5 – cost. good value. in the morn, tea and toast for £2.45, for city centre? Can’t complain!
6 – the food. Oh my gawsh, the sandwiches (handmade in the morning by the staff) are absolutely gorgeous (and I’ve had my fair share), scones are exactly the right consistency and the cakes! THE CAKES! don’t get me started on them…
7 – the teapots. Why need a timer? Even for one who has no sense of smell, it’s pretty easy to work out. At home I have never ever time the tea to a tee – I just guestimate, and it works out well in my experience. Yellow for cheery, white for me!

8 – The tea. That’s the biggest reason I go (it goes without saying, really). Many of my friends didn’t know any tea other than Tetley before they met me. For such people, there’s a perfect amount of choice. Not too big (like Tchai Ovna’s) that it’s overwhelming, but not too small (like The Tea Rooms) that it’s disappointing. It has a good range, to suit most moods, and they brew them as they should.
ewan´s last blog ..reasons to love Britain (?)

I loved the little menu though!

Thanks for linking to us on teatunes. If you get the chance, do visit Tea Tree Tea in Edinburgh – it was certainly my pick of the bunch.

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